Onboarding Sales Manager FTC

Location: London Hybrid

About Us

At tiney, we’re on a mission to unlock the potential of every child by revolutionising early years education.

We believe all children deserve access to high-quality, nurturing, play-based learning — and that the best way to make this happen is by empowering a new generation of brilliant childminders. We use technology, community, and creativity to build a network of early educators who are not only trained and supported by us but backed by a system that’s designed to help them (and the children they care for) truly thrive.

Our team is small but mighty, united by a shared purpose and a strong set of values:

🎈 Play is a superpower – Curiosity, joy, and creativity are essential ingredients for innovation and growth.

🌱 Rest is rocket fuel – To build great things, we need to look after ourselves and each other.

🤝 Asking for help shows wisdom, not weakness – We champion vulnerability and openness.

👶 People policies with children at the core – We support the whole person, not just the job title.

💬 Default to transparency – We build trust through openness and honest communication.

Now, we’re looking for an Onboarding Sales Manager (FTC) to join our team and help shape the future of early education.

Your Role

We’re looking for an Onboarding Sales Manager (FTC) to lead and support a team of advisors and support staff as they help prospective childminders move from training through to successful trading. This role is central to driving childminder activation, improving operational efficiency, and supporting growth, ensuring we continue delivering magic at scale.

Location: Hybrid (UK-based) – 2 days per week in our London office. You’ll also join us in-person for in person off-sites and team building/bonding throughout the year

You’ll collaborate across functions – from Product and Operations to Marketing and Education – helping bring our mission to life in every pixel, process, or person you work with.

Who you’ll be working with

You’ll join a close-knit, cross-functional team passionate about building something that truly matters. We care deeply about our work and each other.

You’ll work alongside teammates who’ve joined us from the likes of Teach First, Babylon, Monzo, and Google – bringing big hearts and big ideas to everything we do.

What you’ll be doing

• Drive pipeline management from trainee to business launch - understand and unblock bottlenecks, design and implement processes to improve conversion rate.

• Lead and performance manage the team - motivate and inspire, set and track activity targets, design and implement incentives. Coach individual team members to improve their performance.

• Analyse funnel data and customer and implement insights to improve pipeline management, team processes, targets and incentives.

• Work cross-functionally to implement insights from Onboarding into acquiring the right trainees (with Sales team) and improving trainee and new business experience (with Product, Quality, Learning & Development and Safeguarding teams).

What we’re looking for

We’re looking for someone who’s mission-driven, collaborative, and loves a good challenge. You don’t need to tick every box – we value potential and attitude as much as experience.

Must-haves:

• Customer success or onboarding sales track record

  3+ years driving revenue and impact through customer engagement in success, onboarding or sales roles

• Team and performance management

  Experience managing or coaching a small team, including setting targets and managing performance

• Driving customer behaviour change

  Comfortable influencing customer decisions to help them succeed. For our childminders, how they set their hours, prices, admission policies etc is essential for their business growth.

• Data led decision making

  Confident using performance metrics on activity levels, conversion, revenue growth and retention to guide team focus and optimise for success

• Commercial mindset with attention to detail

  Able to identify and implement process improvements that will unlock growth

Nice-to-haves:

• Experience working in education, early years, training or marketplaces

• Experience using Hubspot or Intercom

Why join us

• Make a real difference—your work will directly improve access to quality childcare for families across the UK

• Join a friendly, mission-driven team of educators, technologists, and operators

• Opportunity to directly shape the data culture and tooling of a growing company

• Enjoy flexibility, autonomy, and meaningful work in a remote-first setup

• We offer a competitive salary ( based on experience) and a suite of benefits including 28 days holiday allowance ( + other special days off) , equity options and UK childcare benefit to name but a few

How to apply

Click the button below and apply with a short note ( no need for a long cover letter) CV and your LinkedIn Profile