General Terms of Use

Please note: These Terms have been updated and the version below comes into effect on 19th August 2026. You can view the previous version or read a summary of the key changes.

Before using tiney, please read these terms carefully — especially section 6 (Our Role and Liability to You) and section 7 (Indemnity). Section 6 explains where our responsibility to you is limited (for example, service interruptions, the actions of third parties, and the childcare provided by childminders). Section 7 explains that, in some situations, you may have to cover our costs if a legal claim is brought against us because of something you did. Nothing in these terms limits our liability where the law does not allow it.

Thank you for using tiney, an early years education service and community committed to unlock the potential of every child.

These are the terms and conditions on which we provide our users (you) with access to the functions of our website at https://www.tiney.co/ (Site) and mobile application (App) (which we'll collectively refer to as our Services). You will be deemed to have accepted and agreed to comply with these terms from your first use of our Services so please read them carefully and ensure that you understand them. If you do not agree to comply with and be bound by these terms you must stop using our Services immediately.

1. How the Terms Work

These Terms of Use apply to anyone using our Services, whether they are just browsing our Site or whether they are a registered account-holder with us.
In addition, there are supplementary terms and conditions which may apply to you if you have an account with us as a childminder registered with tiney (a Childminder), as a prospective Childminder, or as a parent or a child's legal guardian (a Parent). Our terms include the following:
1. General Terms of Use: this document, which applies to everyone using our Services;
2. Childminder Terms of Use: these apply to Childminders who have registered with us, and to prospective tiney childminders who are using those elements of the Services which are available prior to registration (like onboarding or training content);
3. Funded Placement Terms for Childminders: these apply to Childminders who have registered with us and offer placements funded by government funding schemes (e.g. Expanded Entitlement for Working Parents, commonly known as 15- or 30- hours free childcare) in their setting;
4. Parent Terms of Use: these apply to Parents who have registered with us as purchasers of childcare through tiney;
5. Privacy Notice: this describes the personal data which we may collect from users of our Services and explains how we may use it;
6. Cookie Policy: this explains how our Site makes use of cookies;
7. The Childcare Agreement: Here at tiney we provide a community to unite Parents with Childminders. However, the contract for the provision of childcare is between the Parent and the Childminder alone, without us being party to that contract. To facilitate the process of contracting, we have a standard Childcare Agreement which has been designed to be simple and fair for both parties. The Childcare Agreement can be entered into between the Parent and Childminder as an e-contract via the App. You acknowledge that you will be bound by any third-party terms of service with respect to your use of any such e-signing facilities.
For ease of reference, we'll call all of the terms which apply to you collectively as the Terms.

2. Who We Are

We or us means Tiney Limited, trading as tiney, a company registered in the United Kingdom under number 11194291 whose registered offices are at International House, 12 Constance Street, London, E16 2DQ.
We are registered with Ofsted as a Childminder Agency with Unique Reference Number (URN) CA000038.
If you wish to contact us, you can email us using the contact functions of our App or Site or at community@tiney.co or by calling 020 4579 9034.
If you are using our Services as a Parent or Childminder, then the identity and contact details of any Childminder or Parent with whom you are contracting will be made available to you before you enter into the Childcare Agreement with them.

3. Our Services

Our obligations. We will provide the Services in accordance with the relevant Terms (so if you are a Parent these will include the Parent Terms of Use and if you are a Childminder, or a prospective childminder, these will include the Childminder Terms of Use). Some functions will only be available to users (whether Parents or Childminders) who have registered with us.
Your obligations. In using our Services you must comply with the Terms that apply to you (so if you are a Parent these will be the Parent Terms of Use and if you are a Childminder, or a prospective childminder, these will be the Childminder Terms of Use). However, there are a few general obligations and provisions that will apply to all users of our Services, as follows:
1. you confirm that you are authorised to contract with us on the relevant Terms, and to conduct any activities which you may conduct through your account. This means in particular that if you are an individual you are over eighteen years old or supervised by a parent or guardian and that if you are opening an account on behalf of a company or other business you are authorised by that business to act on its behalf;
2. you may only use our Services for lawful purposes. You may not use them in any way that breaches any local or international law, for the purposes of fraud, or to transmit unsolicited advertising or spam;
3. any information you submit at any time (whether registering for an account with us, completing forms, responding to requests or otherwise) must be accurate, true and not misleading (and you agree to keep such information accurate). Any incorrect or untruthful information provided may result in temporary or permanent expulsion from our Site and Services, along with any other legal rights available to us in accordance with the Terms and applicable law. Whilst reasonable efforts will be made by tiney to ensure the information provided is valid and accurate, we are not liable for any inaccurate or invalid information provided to us;
4. you are responsible for protecting your hardware, software, data and other material from viruses, malware and other internet security risks. You must not misuse our Services by introducing viruses or other malicious code or malware to our Site, App or systems, nor try to gain unauthorised access to them, to any related systems or servers or to any related source code. You must not attack our Site through DDOS or otherwise. Breaching this provision may be a criminal offence under the Computer Misuse Act 1990, which may oblige us to report you to law enforcement and provide them with such information as we may have about you. Your right to use our Site will cease immediately in the event of such a breach and, where applicable, your account will be suspended and/or deleted;
5. you must not use our Services in any way, or for any purpose, that is intended to harm any person or persons in any way, or to transmit any information containing material prohibited in section 8.1;
6. you must keep your account and password login details secure, and not allow anyone else to use your account. If any activity takes place on your account then you are responsible for it. We have the right to disable any user identification code or password at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms. You must let us know immediately if you discover or suspect that someone else has accessed your account; and
7. you are responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and that they comply with them.
We will use any personal data which we collect from you or which you provide to us in accordance with your and our rights and obligations under applicable data protection and cookie laws. For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Notice. For details of how our Site uses cookies, please refer to our Cookie Policy. By using our Site, you agree to us handling this information and confirm that data you provide is accurate.

4. Termination

Termination by you

You may terminate the contract between you and us in relation to the Services in accordance with the Parent Terms of Use or Childminder Terms of Use (as applicable).

Termination by us

If you are in breach of the Terms, we may take any of the following actions:
1. issuing you with a written warning specifying the breach and requiring its remedy;
2. suspension or permanent withdrawal of your account and your use of our Services, and/or termination of any contract between you and us on the Terms;
3. taking legal action against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach, and taking any further legal action against you as appropriate;
4. disclosing such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
5. any other actions which we deem reasonably appropriate (and lawful).
If we end your rights under these Terms:
1. you must immediately stop all activities authorised by these Terms, including your access to and use of any or all of the Site and Services;
2. you must immediately settle any debts due to us or any other party in accordance with these Terms; and
3. you will not be entitled to any refund as a result of your breach.
We hereby exclude any and all liability arising out of any actions (including, but not limited to, those set out above) that we may take in response to breaches of the Terms.
We also reserve the right to terminate any contract between you and us, and suspend or terminate your account, by written notice to you at any time. We will try to give you reasonable notice, and to exercise this right only in circumstances where termination is appropriate (for instance because we are unable to continue to provide our Services, or because we have received complaints about you from other users). However, nothing in our relationship with you guarantees your continued use of our Services.

Effect of Termination

Termination of the contract between you and us will not affect any rights or remedies of the parties in existence at the time of termination. For instance, if at the time of termination one of us owes the other any sums, then they will still be owed. Any of the Terms which expressly or impliedly survive termination (such as obligations of confidentiality) will continue in force.

5. Intellectual Property Rights

With the exception of the photographs and profile content posted by a childminder on their profile page on our Site providing details about them and their business (Childminder Content), all text, images, graphics, photographs, audio, video, scripts, code, software, databases and any other information and materials that appear on, or form part of, our Site and the copyright and other intellectual property rights in all of the content on and in our Services belong either to us or to whomever licensed that content to us. All such content is protected by applicable United Kingdom and international intellectual property laws and treaties. You agree that you won't copy or make any use of it without having first obtained our permission or permission from whomever owns the relevant intellectual property rights. Childminders (or their licensors, as appropriate) retain ownership of their Childminder Content and all intellectual property rights subsisting therein. By posting Childminder Content, childminders grant us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence that Childminder Content for the purposes of operating and promoting our Site and business.
Uses which are expressly permitted by law (for instance, if you print off a copy of an article or these Terms or download extracts of any page on our Site for your personal reference but not for commercial use) are allowed. You must not alter anything, or use any of our Site content separately from the text that goes with it.
You may also take excerpts from articles or posts on our Site to create your own content referring to our Site, provided that you do not repost the entire article or post or a substantial part of it and provided that you include a link to the original article or post. Our status (and that of any identified contributors) as the author or publisher of Content on our Site must always be acknowledged.
You agree not to: (i) copy, download or otherwise attempt to acquire any part of our Site; (ii) reproduce, distribute, modify, adapt, create derivative works of, publicly display, transmit, broadcast, sell, license, or in any way exploit any content on our Site, in whole or in part, without our prior written consent; (iii) disassemble, decompile or otherwise reverse engineer our Site; (iv) allow or facilitate any use of our Site that would constitute a breach of these Terms; or (v) embed or otherwise distribute our Site on any website, ftp server or similar.
Otherwise, if you would like to make any use of any of our content (maybe you would like to spread the good word about tiney) then please contact us so we can discuss this with you.

6. Our Role and Liability to You

At tiney we act as a Childminder Agency to support the training and development of childminders, ensure their suitability and promote quality and standards of childcare and carry out our regulatory role by monitoring ongoing compliance with statutory requirements. However, we do not provide childcare ourselves. We act as a platform marketplace to connect Childminders with interested parents. Parents are able to search for and view childminder profiles via our website and may choose to contact childminders directly. However, we do not actively match or introduce individual parents to specific childminders, nor do we guarantee placements or availability. Our role is limited to providing the platform and related administrative and regulatory support, as described in these Terms. Because our role is limited, we limit and exclude our liability to an appropriate degree. This section explains the ways in which our liability to you is limited and excluded.
Where we don't limit or exclude our liability – We do not limit or exclude our liability for anything for which we cannot lawfully limit or exclude our liability. For example, we do not limit our liability for death or personal injury caused by our negligence, or for fraud. This statement takes priority over the rest of this section and the rest of the Terms.
No implied terms – We provide access to our Services on the terms set out in these General Terms of Use and the other relevant Terms. To the fullest extent permitted by law, we expressly exclude any and all representations, conditions, warranties and other terms which might otherwise be implied by statute, under common law, or otherwise.
We're at the mercy of the Internet - You understand that there is some inherent instability in communications networks and that we may need to take down or maintain any of our Services from time to time. For that reason, you accept that access to our Services is permitted on a temporary basis and we will not be liable if it is unavailable or disrupted for any reason. At the same time, our Services are provided "as is" and without any warranty. For example, while we do our best to correct defects, we do not warrant that our Services will be uninterrupted, free from errors, or free from viruses or malicious code. We may alter, suspend or discontinue our Site and App (or any part of it) at any time and without notice.
Site disclaimer - We make reasonable efforts to ensure that the content contained within our Site and App is complete, accurate and up-to-date. We do not, however, make representations, warranties or guarantees (whether express or implied) in this respect. No part of our Site or any accompanying documentation (whether provided in electronic form or otherwise) constitutes advice on which you should rely and is provided for general information purposes only. Insofar as permitted by law, we make no representation, warranty, or guarantee that our Site will be fit for a particular purpose, that any specific results may be obtained from use of our Site, that our Site will meet your requirements or expectations, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
Third parties – We are not responsible or liable for the actions of third parties or your interactions with them. Third parties may include, for example, other users (whether Parents or Childminders), or social media service providers, or the developers of any device or software which you use to access our Services or any technology used to support our Services (such as the messaging functions provided by Sendbird, the payment processing services provided by Stripe, or third party data hosting services).
No indirect or consequential loss – We expressly exclude any liability for any special, indirect or consequential loss, damage, costs or expenses incurred or suffered by you in connection with your use of our Services (even if it could have been foreseen). To the fullest extent permissible by law, we are not liable for losses, damages, costs and expenses that are not foreseeable to both you and us at the time you open your account with us or which are not caused by our breach, or otherwise arising out of or in connection with the use of (or inability to use) our Site or the use of or reliance upon any content included in our Site.
No liability for business losses – We expressly exclude any liability for any loss, damage, costs or expenses incurred or suffered by you (in each case whether direct or indirect) if that liability comes within one of the following categories: loss of business, loss of revenue, loss of contract, loss of business opportunity, loss of data, loss of goodwill or reputation, loss of profit, economic loss, loss of anticipated savings or business interruption. In short, we are not liable for business losses.
Viruses and malware. We exercise all reasonable skill and care to ensure that our Site is free from viruses and other malware. To the fullest extent permitted by law, we accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material that may adversely affect your hardware, software, data or other material that occurs as a result of your use of our Site (including the downloading of any content from it) or any other website or service that we may provide a link to.
Tiney's role as an intermediate: Tiney is not itself a childcare provider, and all childminders in our network are independent entities. As such, we will not be held liable or responsible for anything which takes place under the Childcare Agreement, including without limitation any negligent childcare. Our role with respect to childminders/parents and their childcare arrangements and other interactions is as an intermediary only and is limited to making the connection between those parties and providing the Services as set out in these Terms. Anything beyond this is beyond our reasonable control and will never be due to our fault or negligence – for example, we do not directly contract or employ childminders. You understand that tiney is distinct and is not responsible for childcare beyond provisions of its Services in connection therewith and its role as a Childminder Agency registered with Ofsted. tiney cannot guarantee the performance by either or any party of their respective obligations under any Childcare Agreement. Tiney holds no liability beyond what is stated in these Terms and any disputes under separate contracts must be handled independently and if needed with competent authorities. Equally, we encourage users to please inform us as soon as possible should any incident occur or reason for complaint arise in respect of a parent or childminder, so that we can take appropriate action. We reserve full discretion to take such action as we deem appropriate in circumstances where we receive complaints, including to remove certain individuals or businesses from the Site without notice.
Training content etc. Information provided via our Services (including as part of any guides, tips, courses, videos, training or coaching) should be used as a guide only and is not intended to be a substitute for professional advice. We do not warrant that any information provided via our Services is true or accurate, or give any warranties regarding the reliability or accuracy of any advice given as part of our Services. We exclude all liability in respect of the accuracy, completeness, fitness for purpose or legality of that information.
Childcare Agreement. You acknowledge and agree to use the Childcare Agreement on the express understanding that we are not a law firm and we do not provide you with legal advice. You are solely responsible for the accuracy and review of the information you import into the Childcare Agreement and your reliance thereon. We are not a party to the Childcare Agreement. Any Childcare Agreement generated via the App is used by you at your sole risk and it is your responsibility to ensure it reflects your requirements. We make no warranties, representations or guarantees that any Childcare Agreement will be fit for its intended purpose, of satisfactory quality, suitable for your needs or appropriate, accurate, complete, up-to-date or legally compliant for your particular use or specific requirements.
Limited liability – Our total aggregate liability to you in connection with your use of our Services will be limited in all circumstances (whether arising in negligence, including tort, breach of contract or otherwise) to a maximum sum. Our liability will not exceed the revenue derived by us in connection with your use of our Services during the six (6) months prior to the event giving rise to our liability. For example, if you are a Childminder, then our total aggregate liability to you will not exceed any fees invoiced to you by tiney in connection with your childcare services during that six-month period. If you are a Parent, then our liability will not exceed the fees payable by you during that six-month period.

7. Indemnity

If we are subject to any third-party claim as a result of your use of our Services or breach of any of your obligations under the Terms, or as a result of your negligence, misrepresentation or other wrongful act, then you will indemnify us against that claim. Indemnifying us means you will indemnify us and hold us (and our affiliates, officers, agents, employees, partners and licensors) harmless against all claims, actions, proceedings, costs, expenses, losses, costs, damages or liabilities suffered or incurred by us as a result of or in connection with that third-party claim, including (without limitation) any legal and professional fees. You also agree to provide us with all reasonable assistance and information we may request from you in order to enable us to defend and settle the claim and mitigate our (and your) liability. If we receive any third party claim against which we are entitled to be indemnified, we will notify you and we will consult with you in managing and settling that claim.

8. Links

Linking to our Site. You can link to our Site provided that you do so in a way that is fair and legal. You can't link to our Site in order to damage or take advantage of our reputation or to suggest any false form of association, endorsement or relationship between you and us. In linking to our Site you must not use any of our logos or trademarks (or any others displayed on our Site) without our express written permission. You may not "hotlink" to our Site or to any content on it, nor embed or frame any part of our Site or any such content on any other site. If we ask you to stop linking to our Site then you must do so immediately. You may not link to our Site from any other website the content of which contains material that: (i) is sexually explicit; (ii) is obscene, deliberately offensive, hateful or otherwise inflammatory; (iii) promotes violence: (iv) promotes or assists in any form of unlawful activity; (v) discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age; (vi) is designed or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; (vii) is calculated or is otherwise likely to deceive another person; (viii) is designed or is otherwise likely to infringe (or threaten to infringe) another person's privacy; (ix) misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive; (x) implies any form of affiliation with us where none exists; (xi) infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks, patents and database rights) of any other party; or (xii) is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
Third party links. Our Services contain links to various third party sites and resources. We have no control over these or over any service provided by those third parties. The provision of a link by us is for reference only and does not imply any endorsement of the linked content or of those in control of it. We neither assume or accept responsibility or liability for such third-party site and resources. You use them at your own risk. We recommend that you refer to the third party's website terms and conditions and privacy policy prior to using the relevant third-party website. In particular, where our Site integrates any third-party social media functions, then your use of those functions is governed by the applicable terms of the relevant social media provider (like Facebook or Instagram).

9. No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Services provided via, or in relation to, our Site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):
1. Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Site or any data, content, information or services accessed via the same.
2. Any automated analytical technique aimed at analysing text and data in digital form to generate information, or develop, train, fine-tune or validate AI systems or models, which includes but is not limited to patterns, trends and correlations.
The provisions in this section should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
You shall not use, and we do not consent to the use of, our Site, or any data published by, or contained in, or accessible via, our Site or Services for the purposes of developing, training, fine-tuning or validating any AI system or model.
This section will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

10. Promotional offers and loyalty schemes

We may from time to time provide certain promotional offers, for example as one-off promotions or as part of a loyalty programme. You agree that you will use promotional codes only in accordance with these Terms, or any additional terms we put in place for the relevant promotional codes.
We reserve the right to withhold or deduct credits or other features or benefits obtained through the use of a promotion or promotional code if we believe that the use or redemption of a promotion or promotional code was in error, fraudulent, illegal, or in violation of the terms of the promotional code or of these Terms.

11. Revisions and communications

We may vary these Terms of Use from time to time. Where a variation is material, we will give you at least 30 (thirty) days' notice in writing (by email notification or through the tiney App, messaging service or any other contact method made available by us and selected by you) before it takes effect. If you do not accept a material variation, you may, within 30 (thirty) days of being notified of it by us (Review Period), terminate this contract on written notice to us. Your continued use of our Services after the Review Period will constitute your acceptance of the variation. Minor or non-material variations — for example, changes that do not materially reduce your rights or increase your obligations, or that we make to reflect changes to our Services, correct errors or improve clarity — take effect when we publish the updated Terms; we may notify you of them by any of the methods above, and your continued use of our Services after the change constitutes your acceptance of it. Any variation required by applicable law will be effective immediately.

In the event of any conflict between the current version of these Terms and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
We will only contact you if we make any relevant updates or changes to our Services, or where you have signed up for marketing communications. You may opt out of marketing communications at any time. The Site and App may use notifications, unless you disable them. Please note though that it is not possible to disable service information or error alerts.

12. General Legal Provisions

Entire agreement. Any contract between you and us on the Terms, together with any supplementary contracts or terms we issue to you and agree with you from time to time, will constitute the entire agreement between you and us. Supplementary terms could include, for example, the terms of the offer and registration commitments we agree with Childminders as part of their onboarding, the terms of loyalty schemes, or terms applicable to specific processes like de-registration or the use of particular Site features or benefits. You acknowledge that in contracting with us you do not rely on any representation or warranty not set out in these Terms or any of those supplementary contracts or terms.
Assignment. We may transfer our rights and obligations under our contract with you to another organisation but this will not affect your rights or our obligations. We will always tell you in writing if this happens. You may only transfer your rights or your obligations under your contract with us to another person if we agree to this in writing in advance.
Severance. Each of the provisions of the Terms operates separately. If any court or relevant authority decides that any of them (or any part-provision) are unlawful, the remaining provisions (or part-provisions) will remain in full force and effect.
No waivers. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Agency. If you are a Childminder, then you are appointing us as your agent to invoice Parents on your behalf and perform the other activities we are authorised to conduct on your behalf under the Childminder Terms of Use. Otherwise, nothing in the Terms creates any relationship of agency, partnership, or employment between you and us. Neither you nor we are authorised to enter into any commitment on behalf of the other, except as expressly set out in the Terms. All Childminders will at all times remain companies or sole traders independent from us.
Third Party Rights. Except as expressly provided, a person who is not a party to any contract under these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.
Notice. All notices to be served in connection with these Terms shall be in writing and must be sent by email to the other party's last notified email address. Service of any document for the purposes of any legal proceedings concerning or arising out of these Terms shall be effected by either party by causing it to be delivered to the other party at its registered or principal office, or to such other address as may be notified to it by the other party in writing from time to time.

13. Complaints, Disputes and Governing Law

The Terms and any contract between you and us on the Terms, and your use of our Site (whether contractual or otherwise), are governed by and construed in accordance with the law of England and Wales.
If any dispute arises between you and us in connection with your use of our Services, then you and we will attempt to resolve that dispute through discussion. If we are unable to resolve the dispute by discussion, then the courts of England and Wales will have exclusive jurisdiction over any claim relating to your use of our Services. However, if you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in this section takes away or reduces your rights as a consumer to rely on those provisions.
If any dispute arises between a Childminder and a Parent, tiney acts solely in the capacity of an intermediary in relation to the Childminder and Parent. While we are not a party to, and have no liability or responsibility for any relationship entered into between them, or any disputes between them, we recognise the importance of maintaining a positive experience for all parties. We strongly encourage those parties to resolve those disputes by open and constructive discussion (and where, appropriate, we will support the resolution of any disputes as best we can, for example in accordance with section 13.4 below), but ultimately the conduct and forum of any dispute will be governed by the Childcare Agreement.
Wherever possible and appropriate, and subject to section 13.3 above, we aim to support constructive communication between childminders and parents to help resolve issues relating to outstanding invoices or refunds. However, tiney does not act as a decision-maker, make rulings or mediate financial disputes. If no resolution is reached, Childminders may be advised to contact their insurer (where applicable, such as Morton Michel), and parents will be encouraged to seek independent advice.
In cases where communication between the childminder and parent is not possible or in other exceptional circumstances, tiney may, at its discretion and without obligation, issue a refund to the parent for any childcare that was paid for but not provided. We will take a view on a case by case basis and we may seek to recover the refunded amount from the childminder where appropriate.
Our complaints handling procedure and policy (whether complaints against a tiney Childminder or against tiney the company) is outlined in the Tiney Complaints Policy.

Document version: v2, published 19th August 2026

Previous versions:

v1 (published 12th July 2022)