At tiney, we're passionate about supporting our childminders to succeed. However, from time to time, a childminder may leave the tiney community - whether that's because they're moving on to new opportunities, changing careers, or, in some cases, because we need to step in when the quality of care no longer meets our standards. Wherever possible, we aim to make this process clear, fair and supportive.

Cancellation of registration by tiney

While we always strive to work alongside our childminders to help them grow and improve, there are some situations where we may need to cancel a childminder's registration. This is usually where we have concerns about safeguarding or quality that could affect children's welfare or development.

In line with legislation The Childcare (Childminder Agencies) (Cancellation etc.) Regulations 2014, the process for a childminder agency to cancel a childminder's registration is as follows:

• We will send a Notice of Intent to Cancel in writing (by email or in-app message).
• If a childminder wishes to appeal, they must respond, sharing their reasons alongside any supporting evidence within 14 days from the Notice of Intent to Cancel.
• After the 14 days, if we decide to move forward with cancelling the registration, we'll issue a Notice of Decision To Cancel, which triggers a 28-day notice period before the cancellation takes effect. The purpose of the notice period is to provide time for childminders and families to make new arrangements.
• Once the cancellation takes effect, the childminder must stop providing regulated childcare services, unless they register with another regulator (Ofsted or a different Childminding Agency).

Resignation of registration initiated by the Childminder

At tiney, we believe childminders give children the very best start in life - and we exist to help every childminder build a thriving, unique business. If you're thinking about leaving, we'd love to have a conversation first. We'll listen, understand what's going on, and see if there's a way we can support you to stay.

Whatever you decide, your feedback matters - it helps us grow and better support every childminder in our community.

Thinking about leaving childminding entirely?

Sometimes childminding just isn't the right long-term path - and that's okay. If you decide to move on from the profession, we'll be here to help make sure the transition is smooth for the families you work with. We'll support you with next steps, including helping parents find new settings for their children if needed. And we'll be right here to support you, if you decide to return to childminding.

Thinking about moving to Ofsted or another agency?

If you're thinking about moving your registration to Ofsted or another Childminder Agency, we'd love to hear from you as early as possible. Often, once we've had a conversation and understand your reasons, we can work together to find a way for you to continue building your business with tiney.

If, after talking things through, you still decide to move on, your resignation will follow the same supportive process.

Proceeding with resigning your registration

If you do decide that resigning your registration with tiney is the right path for you, there are a few important things to be aware of:

• Your tiney training and materials: Any training qualifications or certificates you earned while with tiney stay part of your journey, but they can't be used once you leave. You'll also need to stop using any tiney branding, certificates, or marketing materials after your resignation is confirmed.
• Letting families know: To make sure parents are fully informed and supported, we may get in touch with the families you work with. We'll explain what your resignation means for them and guide them through any next steps they need to take.

What to expect

When you stop being registered with tiney:

• Your access to the tiney community hub will end.
• Your access to in-app CPD (continued professional development) will stop.
• You'll no longer be able to download your training certificates (and we won't be able to issue copies after your registration is cancelled).
• Your tiney profile will be taken down from our website.
• Any tiney loyalty pricing offers you had will come to an end.
• We'll ask you to return any tiney merchandise you received.

60 days after you notify us (or on your chosen date of resignation, whichever comes first):

• Your tiney wallet will be closed, and any remaining balance will be transferred to your nominated bank account.
• All parent contracts set up through tiney will end, and we'll send confirmation to families so everyone is clear on what's happening.
• Your tiney insurance cover will also end - if you're continuing to childmind, you'll need to make sure you have your own insurance in place.

Fees and payments

Here's what to know about fees if you decide to deregister:

• Membership Fees are charged for each month or part-month you were registered with tiney. We're not able to refund partial months - if you were registered at any point during the month, the full month's fee applies.
• You'll need to pay any outstanding charges and fees. If fees aren't paid, we may have to take formal steps to recover any outstanding fees and charges, which could affect your credit rating. We'll always do our best to work with you first.

If you have any questions, worries, or just want to talk things through, we're always here - just reach out.

Document version: v2, published 27th February 2026

Previous versions:

• v1 (published 5th June 2023)