Life at tiney: Meet Lucy

Beth Toms

Beth Toms, Head of People

23 March 2021

What did you do before tiney?

Before joining tiney I was a physiotherapist for about six years, working in the NHS and then private for a few years. So yeah, complete career change! What I loved about physiotherapy was the people. I loved interacting with a variety of different personalities and help them with problem solving. What I struggled with though was becoming too emotionally attached to people and in a medical environment this can be tough sometimes, as you want to solve their problems but it's not actually in your control. The patient needs to put in the hard work without you to get better. While I was a physiotherapist, I kept coming back to the question of 'is this right for me?' 'is it making me jump out of bed in the morning?'. The answer was no because I wanted to be in a place where I could see my actions having an immediate positive impact on others.

What made you apply to tiney?

This time last year I'd quit my job and had gone travelling to decide what I wanted to do next. What I realised was that I needed something fast paced, somewhere I could grow and still make a difference to people's lives. So once I got back I started to look into startups and applied for a few things. Honestly, I had no idea what I was doing with my applications. Physiotherapy applications are all very similar and this was a completely different ball game.

I came across tiney, filled out my application questions about my 'superpower' and fell in love with the mission. I was a little nervous about not having worked in Early Years before but the team reassured me that they had experts in house to educate me on this. The team wanted to see whether I had a passion for learning, whether I cared about improving early years and if I wanted to make an impact - fast.

What do you do on a day to day basis?

Lots of things. The majority of my role is talking to amazing people who want to become childminders. My role is to provide them with the answers that they need, to set their minds at ease and to work out whether this is the right career move for them. I do a lot of coaching in my role to help people recognise their full potential and give them all the confidence that they need to become a tiney childminder. I will then help them begin their training with tiney via the app, support them with their background checks or answer any questions they have along the way. I'm there to support them and be a reassuring voice.

What's it like to work at tiney in the Customer Acquisition team?

Awesome! It really is the best. We've got such a diverse and inspiring group of people who all bring something different to the team. We coach, celebrate and support each other every day. When someone has a bad day, there's always one person to pick them up again.

What's the hardest thing about working at tiney?

We default to transparency at tiney so I'm keen to be honest here. The amount of different tools we use can be challenging at times. As we're building the product, we want to be constantly improve the ways we use different systems/tooling, so that we make the lives of our childminders and parents easier. What this means though is that you need to be someone who's willing to learn new things, someone who embraces change and someone who's comfortable with not knowing everything.

3 words to describe working at tiney?

🚀 Uplifting

🌎 Limitless

😂 Fun

Beth Toms profile img

Beth Toms

Head of People

Beth spent the last three years building the digital bank Monzo. She worked hard to create an inclusive, honest and transparent culture whilst growing the team from 50 to over 1,600 in just three years. Beth began her career as a recruitment consultant in continuous improvement, then found tech startups and hasn't looked back since.

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