Childminder Terms of Use

Please note: These Terms have been updated and the version below comes into effect on 19th August 2026. You can view the previous version or read a summary of the key changes.

tiney supports childcare professionals who want to become childminders and to run successful businesses that help unlock the potential of every child. We are registered with Ofsted as a Childminder Agency with Unique Reference Number (URN) CA000038.

These Childminder Terms of Use set out your rights and responsibilities as a tiney childcare provider to ensure the best possible experience for you and for the parents who engage you. They also set out provisions which will apply to prospective childminders who are not registered with tiney but who are using pre-registration features of the tiney platform (such as onboarding or training content).

In these Childminder Terms of Use we may use capitalised words and phrases. When we do, these have the meanings given in our General Terms of Use, which apply to our contract with you in combination with these Childminder Terms of Use.

1. How It Works

At tiney, in our role as a registered Childminder Agency we provide, through our various Services
1. the training and regulatory oversight for safe and effective education and care of children
2. tools and support to simplify contracting, billing, messaging and the other day-to-day aspects of running a childminding business and engagement between Parents and Childminders.
However, any contract for childcare services is between the Childminder and the Parent – we are not part of that transaction, although we may facilitate it. The contract between the Childminder and the Parent will be made on a standard agreement to which we require all our users to adhere (we call this the Childcare Agreement).

2. Checks and opening your account

Checks and vetting

All prospective Childminders must be pre-approved by us and vetted to ensure their childcare offering is suitable. We may change our vetting and approval processes from time to time, and we may refuse any prospective Childminder for any reason. You agree to provide accurate and up-to-date information on our request for these purposes and you agree that we may use and share with third parties information that you have shared with us to perform these checks.

Opening your account

Assuming that our pre-account vetting and approval requirements are met, we will require you to provide necessary personal and business information in order to create an account, including your name, contact details, and organisational details. You will be asked to provide an email address and password. You will be asked to provide your mobile phone number as part of the onboarding process.
You must provide truthful and accurate information when following the onboarding prompts and when registering with us. Any incorrect or untruthful information provided may result in temporary or permanent expulsion from our Services, along with any other legal rights available to us in accordance with these Terms and applicable law. We reserve the right to take any action necessary with respect to your access to the Site and our Services as a result, including reporting you to relevant authorities or making a claim against you in certain severe situations.
By way of reminder, our General Terms of Use set out certain terms relating to the information you provide to us and to account security and our Privacy Notice sets out details of how we may use that information.

Pre-registration content

Even before you register with tiney in our capacity as a Childminder Agency, we may make certain features of our Services available to you through your account. In particular, we may make some onboarding and training content available to you to make sure that you understand our Services and have been through pre-registration training.

3. Registering with tiney

Your offer

If you have completed pre-registration training, and are offered to register with tiney and open up your own childminding setting, your offer is conditional upon:
1. Satisfactory references and successful onboarding checks (including but not necessarily limited to evidence of identity and qualifications; enhanced DBS checks for you and every member of your household aged 16 or over; Local Authority and background checks; a "known to Ofsted" and/or "known to Agency" check; references from previous employers; a health check from your GP; and completion of a paediatric first aid course). Some of these steps carry third-party costs, for which you are responsible; we will make clear what is required, and the current costs, during onboarding.
2. You having all requisite licences, permissions and consents and complying with all relevant legislation as required to enable you to provide childcare services in the UK, including to use your home or non domestic setting as a childminding business, and your home or non domestic setting meeting our quality and safety standards during our registration visit. At a minimum, your home or non domestic setting must be safe and suitable in line with the statutory requirements. It must have well-ventilated rooms with comfortable temperatures; have a clean, bright designated play area; have play equipment which is clean and safe to use; be a non-smoking environment; and must comply with fire safety requirements.
3. Your continued compliance with the Terms, and in particular your use of the App and Services in connection with all childcare services you provide. You may not provide childcare services, while you are registered as a childminder with tiney, without the use of our App and Services.
4. Your compliance with the requirements of the Early Years Foundation Stage and Childcare Register.
5. Your agreement that tiney will charge a joining fee (as advised to you upon registration) and Membership Fees (as more fully described in section 6 (Rates and billing) below) to cover the great benefits you'll receive as well as your registration with us in our capacity as a Childminder Agency.
6. Your agreement to, and signature of, any supplementary agreements or quality commitments which we may request from time to time in relation to your registration with us.
If our offer decision is brought into question for any reason and needs to be reconsidered, we reserve the right to withdraw the offer at any time. Where we withdraw the offer, any joining fee you have already paid is non-refundable.

Supplementary Terms

When we make an offer to you for pre-registration training, or for registration, we will ask you to agree to certain offer commitments (at the point of accepting our training offer) and certain registration commitments (at the point of successfully completing training, passing all background checks and accepting our registration offer). We might also issue supplementary terms to you from time to time (for example, in relation to specific benefits, features of our platform or loyalty schemes). All of these terms, once agreed by you, will be binding and incorporated into these Terms of Use in full, so it will be a condition of your use of our Services that you fulfill the commitments you've agreed during the offer and registration stages. We will provide you with, or you can access, copies of the offer and registration commitments (and if relevant, other supplementary terms) for your records after you have agreed to them.

Support and benefits

We may offer support and benefits to our registered Childminders, as such support and benefits will be made clear to you in the registration process. We might also offer additional benefits, rewards and perks to our registered Childminders (such as free virtual GP access) where agreed from time to time but these are not guaranteed. We don't guarantee any specific results from the benefits (e.g. that training will lead to specific accreditations or marketing will lead to guaranteed business). We are also not responsible for the performance of third parties like insurers to whom we might introduce Childminders.

Childminder Agency

If you join tiney, legally, you will be registered as a childminder with our Childminder Agency. This means that tiney will be responsible for Quality Assurance visits to your setting, assessing your compliance with statutory requirements, taking appropriate regulatory steps if necessary and providing you with ongoing training and development. Tiney itself is registered with, and inspected by, Ofsted.
You will only become formally registered and begin working with families after you have completed all checks, all initial training and had a registration visit to your premises from a member of the tiney team. We will then advise you whether you and your setting are suitable to be registered with tiney.

Your Employment Status

Please note, your relationship with tiney does not constitute a contract of employment. Your tiney childminding setting will be your own independent business and you will have autonomy to manage that business.

Your own legal responsibilities

As an independent business owner, you are responsible for meeting the professional and legal obligations that apply to running a childcare business from your home. These sit outside your obligations to tiney as your Childminder Agency, and include (but are not limited to): checking with your landlord or mortgage provider (and, where applicable, your freeholder or local authority) about running a childcare business from your home; being aware of any planning permissions that may apply; and meeting your obligations to bodies including the Information Commissioner's Office (ICO), Companies House, HMRC and your local authority. Your tax obligations are addressed further in section 6 (Rates and billing), and your data-protection obligations in section 8 (Your general obligations).

Your Profile Page

You agree that you will be solely responsible for the photographs and profile content posted by you on your profile page on our Site providing details about you and your business (Your Listing). Specifically, you agree, represent and warrant that you have the right to submit Your Listing and that all information in Your Listing is accurate and truthful, that all such information will be kept accurate and up-to-date, that no personal data will be included that you do not have the right to include, and that Your Listing will comply with our acceptable content standards detailed below.
When submitting Your Listing (or communicating in any other way using our Site), you agree that you will be solely responsible for Your Listing. You must not submit, communicate or otherwise do anything that: (i) is sexually explicit; (ii) is obscene, deliberately offensive, hateful or otherwise inflammatory; (iii) promotes violence: (iv) promotes or assists in any form of unlawful activity; (v) discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age; (vi) is designed or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; (vii) is calculated or is otherwise likely to deceive another person; (viii) is designed or is otherwise likely to infringe (or threaten to infringe) another person's privacy; (ix) misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive; (x) implies any form of affiliation with us where none exists; (xi) infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks, patents and database rights) of any other party; or (xii) is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence. You agree that you will be liable to us and will, to the fullest extent permissible by law, indemnify us for any breach of the warranties given by you under this section. You will be responsible for any loss or damage suffered by us as a result of such breach.
We may reject, reclassify, or remove Your Listing from our Site where, in our sole opinion, it violates our acceptable content standards, or if we receive a complaint from a third party and determine that Your Listing should be removed as a result.

4. Working with us and with parents

Marketing to parents

Once you have provided us with all necessary information, we may market your availability through our Services, and through other online and offline media to prospective families. In conducting that marketing, you agree that we may use your name, image and any other descriptive content you have provided to us. We do not guarantee that any volume of work will arise from our marketing efforts.

Onboarding parents you may introduce

It is a condition of your continued use of our Services, and your registration with us in our capacity as an Ofsted-registered Childminder Agency, that you use our App and Services in connection with any childcare services you provide while you are registered with us. This is in part to ensure that we are able to meet our regulatory and safeguarding obligations in monitoring the services you provide.
If you wish to provide childminding services to any parent or guardian you must refer them to tiney so they can be onboarded to our platform via the Childcare Agreement process described below.

The Childcare Agreement

Once you agree to provide childcare services to a parent or guardian, you will initiate the creation of a Childcare Agreement between you and the parent or guardian. As part of this process, we will solicit from the Parent and from you all necessary information which is required to be documented in the Childcare Agreement (such as the details of the Parents and children, details of care to be provided, hours, fees and additional charges, and any special arrangements).
Once the onboarding process is complete, you and the Parent will be required to enter into the Childcare Agreement and you agree to comply with all terms and obligations in the Childcare Agreement. You are not permitted to vary the Childcare Agreement in any way without our prior written approval. If there are any specific arrangements which you and the Parent wish to agree in relation to your engagement, then we may be able to accommodate them, but we cannot guarantee it. The Childcare Agreement may not be varied without our prior written approval.

Parent fee

Just like many nurseries and some childminders, we may charge Parents a fee on certain types of contracts or for specific services provided by tiney. Full details are available on the tiney Pricing page. We reserve the right to vary the fee from time to time.

5. Funded placements

Should you wish to offer funded placements (ie placements covered by one or more government funded schemes, such as Expanded Entitlement for Working Parents (commonly known as 15- or 30- free childcare hours), you will be subject to and comply in full with the terms and conditions set out in the Funded Placements Terms for Childminders.

6. Rates and billing

You will be able to set your hourly or daily rates, and additional charges such as pick-up fees, and change these from time to time. You can manage your settings' general fees in the Business Settings section of our App. To update fees for an existing family, you will need to update their fees in their Childcare Agreement and sign it again with them. We will provide guidance to you in negotiating rates with families.
We will invoice Parents on your behalf for the childcare services you have provided in accordance with the Childcare Agreement. When you tell us about any additional agreed fees incurred during any month (such as additional hours, late pick-ups, meals, outings etc.), these will be added to the following invoice, or invoiced separately, as you request.
The Parent is responsible for payment of their invoices, and we will not be liable for late or non-payment. In the event of any dispute, we will provide you and the Parent with reasonable assistance to help come to a satisfactory conclusion.
When a Parent makes payment for an invoice, we will attempt to reconcile that payment against open invoices held in your account and associated with the Childcare Agreement in place with that Parent. We do this automatically in most cases, but sometimes this can take up to 2 business days. When a payment is successfully reconciled, tiney will transfer the payment to an e-money account held legally in your name, known as the 'Tiney Wallet'.
The Tiney Wallet is an e-money account, legally held in your name. You can see your balance, monitor your transactions and withdraw these funds to your nominated UK bank account on an ad-hoc or scheduled monthly basis via our App.
As part of our agreement with you, we charge each Childminder a Membership Fee, being a fixed percentage or lump sum of each payment made by Parents, or in the case of funded placements, made by local authorities, to you, as such fee may vary based on loyalty programmes or other promotional offers and as such fee is made clear to you at the point of registration with tiney (the 'Membership Fee'). The Membership Fee covers the various services that we provide to you as your Childminder Agency and is detailed on tiney's Pricing page. We may revise our fees from time to time by no less than eight (8) weeks' notice.
When a payment is successfully reconciled against an invoice, we will automatically deduct the Membership Fee attributable to that payment at the point at which the funds enter your Tiney Wallet. The remainder of the payment will then be made available for the Childminder to withdraw.
If any Membership Fee cannot be deducted as funds enter your Tiney Wallet (for example because the payment was made to you directly rather than into your Tiney Wallet), we will treat the unpaid Membership Fee as a Charge and collect it as set out in section 7 (Charges, and how we collect them) below.
To provide the Tiney Wallet services, we have partnered with Modulr Finance Limited to provide e-Money services in our App. Tiney Limited is registered with the Financial Conduct Authority as an EMD agent of Modulr, which means we are licensed to distribute or redeem electronic money (e-money) and provide certain payment services on behalf of Modulr. Your use of the Tiney Wallet is governed by the Modulr Introduced Client Terms and Conditions. You can read more about how Modulr helps safeguard the funds in your tiney Wallet here.
As part of our agreement with you, you will undertake all reasonable effort to make sure all payments and charges paid by Parents or local authorities in relation to your services as a Childminder are made into the Tiney Wallet.
In the event where the payments for childcare services get made into a Childminder's bank account (and not to the Tiney Wallet), the tiney Membership Fee will still apply. We will issue a Tiney Wallet "Charge" based on the details in the Childcare Agreement, which will be collected as set out in section 7 (Charges, and how we collect them) below.
In the event we don't receive payment of any Charge from you, and where automatic collection under section 7 (Charges, and how we collect them) has not succeeded, we reserve the right to charge a fixed late payment fee of £50 to cover the administrative cost of recovering the overdue amount. We may also charge interest on overdue amounts at 4% per year above the Bank of England base rate (accruing daily from the due date until payment), terminate our contract with you and cancel your registration, and make any other reasonable efforts to recover the Charge due, including issuing a statutory demand, seeking a County Court Judgment (which may affect your credit rating), engaging Debt Collection services and take any other action legally available to us.
You are at all times responsible for accounting to the appropriate authorities for any taxes which may apply to your earnings under any Childcare Agreement.
If you choose to accept any third party funding schemes (for example Student Finance), you accept tiney will act as an agent on your behalf for the limited purpose of facilitating and administering communications and transactions with the operators of such schemes. What this means in practice is:
1. We will register your account with the scheme (for example Student Finance or other public support programmes)
2. We will manage this account for you, and have primary responsibility for all communications with the scheme administrator, submitting or receiving documentation on your behalf, liaising with them regarding payment status or eligibility. We will inform you of the submissions we've made and all relevant information with regards to the scheme management, including passing on relevant information or updates to ensure smooth processing of claims. You agree to grant us the necessary access rights and authorisation to carry out this role effectively, and to ensure that any portal access credentials provided remain valid and up to date.
3. You will inform us for all childcare hours and costs associated with parents who wish to make payments through this scheme. It is your responsibility to make sure that all the information you share with us is accurate and up to date. It is our responsibility to make sure that we apply this information correctly in the scheme submissions
4. You are responsible for enforcing the scheme rules with parents and we do not accept liability for any breaches of the scheme rules by you or parents. Our responsibility is to manage the scheme account based on the information you provide to us, but not to verify this information or make sure it's compliant with the scheme rules. While we will use reasonable care in performing this role, responsibility for ensuring compliance with the requirements of the funding scheme, the accuracy of the information provided, and the proper maintenance of your account access remains with you.
If you are found to have engaged in fraudulent activity in connection with any childcare arrangement facilitated through our platform - including, but not limited to, the submission of false information to obtain payments from public bodies such as Student Finance or Universal Credit - you will be solely responsible for repaying any sums owed to the defrauded party. In such cases, the tiney Membership Fee will remain payable and non-refundable, regardless of any repayment obligations you may incur. We reserve the right to suspend or permanently terminate your access to our platform and Services if we have reasonable grounds to believe that you have engaged in any form of fraud or misrepresentation, as well as report the situation to the relevant authorities. You must notify us immediately if you become subject to any investigation, inquiry, or proceedings by any public authority in relation to suspected or alleged fraudulent activity linked to your use of our platform.
Where tiney issues a refund to a parent in respect of childcare services that were paid for but not provided - whether due to a dispute, exceptional circumstances, or otherwise - the childminder agrees to reimburse tiney for the full amount of such refund upon request, unless the childminder can demonstrate that the care was in fact provided in accordance with the agreed terms. This indemnity applies whether the refund is issued at our discretion or due to legal or regulatory obligations.

7. Charges, and how we collect them

A "Charge" means any of the following sums you owe to us under the Terms: Membership Fees on payments you receive directly from a local authority or other third party rather than into your Tiney Wallet, late payment fees, and any refund we have issued to a Parent on your behalf and are entitled to recover from you.
Each Charge will appear in the App, showing the amount, the reason for the Charge and a due date. We will allow no less than 14 days between the creation of a Charge and its due date, during which you may review or dispute it. To dispute a Charge, contact us before its due date with any information that supports your dispute, and we will review it and adjust the Charge if appropriate. After we collect a Charge, we will make a receipt available to you in the App showing the amount collected, the date and the payment method used.
Where you have authorised us to collect Charges automatically (which you do through a separate acceptance step in the App), then on and from the due date of a Charge you instruct us to collect the unpaid amount of that Charge in the following order, until it is paid in full:
1. From your Tiney Wallet. You instruct us (acting as EMD agent under our arrangements with Modulr Finance Limited) to make a payment of the Charge to us from the balance of your Tiney Wallet on the due date. If your balance is then insufficient, this instruction continues to apply to your Tiney Wallet balance as further funds are credited to it, until the Charge is paid in full.
2. From a stored payment card. If your Tiney Wallet balance is insufficient, you authorise us under a continuous payment authority to collect the shortfall from the debit or credit card you have provided to us as your back-up payment method. You can cancel this continuous payment authority at any time by contacting us, or your bank or card provider.
3. By Direct Debit (subject to availability). Where this option is available to you, if we cannot collect the Charge under (a) or (b), you authorise us, under the Direct Debit mandate you have given us, to collect the shortfall from your nominated UK bank account. Payments collected by Direct Debit are protected by the Direct Debit Guarantee.
This authority applies only to Charges created on or after the date you give it, and not to any Charge already outstanding on that date. If you raise a dispute about a Charge before its due date, automatic collection of that Charge is paused and will not proceed until the dispute is resolved. Each collection under this section is a payment transaction that you authorise and instruct us to make from your Tiney Wallet, card or bank account; it is not, and does not operate as, a right of set-off, deduction, retention or lien over your funds or your Tiney Wallet balance.
You may revoke your authorisation for automatic collection at any time — in whole, or just the card or Direct Debit elements — in the App or by contacting us. If you have not authorised automatic collection, or you revoke it, you must pay each Charge yourself by its due date using your Tiney Wallet balance, a debit or credit card, or bank transfer; we may require you to keep your Tiney Wallet sufficiently funded to cover anticipated Charges, and persistent failure to settle Charges may be treated as a material breach. We require payments for your childcare services — including funded payments — to be made into your Tiney Wallet, so that the Membership Fee can be collected as those funds arrive. Where you choose to receive local authority or other third-party funding directly into your own bank account instead, you must authorise automatic collection and keep a back-up payment method registered with us (a debit or credit card, or a Direct Debit mandate), so that Charges can be collected if your Tiney Wallet balance is insufficient. This requirement does not apply where it is not possible for you to receive that funding into your Tiney Wallet — for example, because your local authority will only pay into your own bank account and will not accept your Funding Account — in which case you must instead pay each Charge yourself by its due date using your Tiney Wallet balance, a debit or credit card, or bank transfer.
If a Charge remains unpaid after the steps above (or, where you have not authorised automatic collection, after its due date), the late-payment consequences set out in section 6 (Rates and billing) above and in the Funded Placement Terms will apply.

8. Your general obligations

In order to ensure a consistent and high quality customer experience, we require all tiney childminders to comply with certain standards. In particular:
1. You will perform your obligations under the Childcare Agreement in a professional manner, cooperate with tiney in all aspects (including by providing us in a timely manner with all documents, information, items and materials required by us in connection with your registration and services and ensure that they are accurate and complete), and will treat the families with whom you deal in a professional and courteous manner.
2. You will comply with all requirements of the Early Years Foundation Stage and Childcare register, and any other laws, regulations or statutory guidance applicable to you (including respecting the maximum number of children you are legally permitted to look after at any time).
3. You will comply with the standards set out in our Quality Framework, which you can access through the App once you're registered
4. You will notify us of any contact you receive from Ofsted or any other regulator regarding any upcoming inspections, complaints or other issues relating to your childcare business.
5. From time to time, we may issue additional guidance or standards for tiney childminders. We will notify you of any such updates, and you are expected to follow them as part of your continued registration with us.

Our general obligations

We will carry out our role as a registered Childminder Agency with professionalism and diligence and adhering to all statutory requirements, including by assessing the suitability of childminders during registration and providing ongoing support and monitoring to help maintain high standards of childcare.
We will make reasonable efforts to ensure that the Services we provide (including training, coaching, regulatory oversight, and payments and billing) are accessible, reliable, and helpful for both childminders and parents.
We will offer you support to help you use the tiney App and Services, for example via chat, email or phone. For support inquiries we undertake to get back to you within no more than 7 business days in at least 80% of cases.
We will maintain and update our Quality Framework and any associated standards or guidance from time to time, and will make these available to childminders through the app or other communication channels.
We will take reasonable steps to investigate and act upon concerns or complaints raised about childminders, parents, or the services provided, in line with our internal policies and our obligations as a Childminder Agency.

Data protection

You will comply with all applicable privacy and data protection laws at all times, including the General Data Protection Regulation (as transposed into UK law) or any successor legislation related to data protection, and will ensure that you have provided the families with an appropriate privacy notice and secured all necessary consents in relation to personal data you may receive and process in providing your childcare services. We may assist you by providing a template privacy notice – if we do, then you are responsible for ensuring that it is accurate and suitable for your business. You might find this Help Centre article useful to you in relation to your data protection obligations.
When you put personal data on the tiney platform, whether it relates to you, to the children you look after or to parents or guardians, tiney will be a data controller in relation to that personal data and we will handle it in accordance with our Privacy Notice at https://www.tiney.co/privacy
For some of that data which relates specifically to records of your childminding services (for instance, learning and developmental records in the Journal part of our platform), both you and tiney will be data controllers jointly – us, because we use the data for our own purposes, and you, because you do, too. In relation to any of that data, both you and we will comply with our respective obligations under data protection law. If you receive any data subject rights request in relation to data on our platform (e.g. if a parent asks you to delete all data relating to their child or asks you to provide a copy of all data relating to that parent) you will notify us immediately. You agree that we will handle and respond to that request on both our behalves, and you will provide us with whatever support or assistance we might reasonably request to handle it.

Feedback

We may ask you to participate in feedback from time to time as is reasonable as a condition of our offering you our Services. The form of feedback may vary, and might include surveys through our Site or App, in-person meetings or calls among other methods.

9. Using our Services

You must use all available functions of our Services in your dealings with Parents wherever possible. In particular:
1. all messages between you and Parents relating to your childcare services should be sent using the secure messaging features of our App wherever possible;
2. all bookings and rescheduling should be made using the relevant features of our App wherever possible; and
3. all invoicing and payments shall be conducted through us.
For the avoidance of doubt, if you provide any childcare services without using our App and Services, including but not limited to contracting with parents or guardians not onboarded onto the tiney App, taking care of additional children not onboarded onto the tiney App, and accepting payments not into your Tiney Wallet without prior agreement by us, we will terminate your contract with us, in accordance with section 12 (Term and Termination) of these Terms.

10. Confidentiality

In your role as a tiney childminder, we may share with you information which is confidential to tiney, such as information relating to our plans, technology, users, business, finances or personnel. Equally, you might share with us information which is confidential to you (such as information regarding your own business plans). In each case, we'll call this confidential information and you and we each agree that in relation to the other's confidential information:
1. it will be used only in connection with the exercise and performance of your and our respective rights and obligations under the Terms; and
2. it will not be disclosed to any third party, except to insurers and legal and professional advisors under obligations of confidentiality. As an exception, we may disclose your confidential information to our freelancers, consultants and service providers under obligations of confidentiality to the extent necessary for us to conduct our business. Also, you or we may disclose confidential information as required by law.

11. Enforcement & Reporting

In the unlikely event there is a serious concern relating to a childminder's compliance with statutory requirements, whether related to the Early Years Foundation Stage or the Childcare Register, we are required by law to follow formal procedures, which may involve notifying external bodies such as the Local Authority or, where appropriate, Ofsted. You agree to cooperate with us in relation to any such process.
Enforcement Actions: As part of our regulatory duties, we may be required to take enforcement action, including issuing concern action notices, suspending a childminder's registration, or taking other necessary steps to ensure compliance with statutory requirements. You agree to cooperate with any actions taken by tiney in such circumstances.

12. Term and Termination

Termination by you

You may terminate your contract with us at any time with no less than 1 calendar month written notice to us. You must notify any relevant Parent of such termination at the same time.
Note that if you are a fully registered childminder, then terminating your contract will also result in terminating your registration with tiney, and the terms in the Childminder Deregistration Process will apply.
During the 1 calendar month notice period related to terminating your contract, you must comply with any surviving contractual obligations, even if your registration has ended, except for any obligations that require continued registration.
If you are a fully registered childminder who has decided to end their registration with tiney, you may do so at any time in accordance with Regulation 45 of the Childcare (Childminder Agencies) Regulations 2014. However, this does not affect the contractual relationship between you and tiney (which requires 1 calendar month prior written notice). Note that we won't be able to terminate your registration if you are under a 'Notice of Intention to Cancel' of your registration by tiney, or under a 'Notice of Decision to Cancel' of your registration by tiney, or currently subject to Suspension procedures by tiney.
For the avoidance of doubt, upon termination of registration, you must immediately cease providing regulated childcare under tiney.
If you are a fully registered childminder who has decided to end their registration with tiney and you are not actively trading (ie you are no longer providing regulated childcare services) or you are moving your registration to Ofsted or another agency, we will action your request to cancel your registration (which will remove you from the Early Years Register or from Part A or Part B of the General Childcare Register) with immediate effect, to avoid having a situation where you're registered with more than one regulatory body at the same time. However, this does not affect your contractual obligations to us. The 1 calendar month notice period will still apply to your contract with us, even after your registration ends. This means you will still be liable for fees for our services for 1 calendar month from the date where you've written us with a request to cancel your contract, and you must continue to comply with any remaining contractual obligations, such as record-keeping, responding to complaints, or administrative requirements, unless we agree otherwise.

Termination by us

We may terminate our contract with you as described in our General Terms of Use and in the Childminder Deregistration Process. You acknowledge that we may also terminate our contract with the Parent (as described in those General Terms of Use) and that any such termination will automatically give rise to termination of the Childcare Agreement between you and the Parent.

Effect of termination

On termination of our contract with you, we will immediately cease to provide you with the Services. We will stop marketing your services as a Childminder and will make any data hosted by us on your behalf (such as messaging data) available to you for transfer within thirty (30) days. After that thirty (30) day period, we will not be under any obligation to you to preserve any data or records relating to your services (but may do so to the extent necessary for our own lawful purposes or to comply with applicable law).
Termination of our contract with you will automatically give rise to termination of the Childcare Agreement at the same time, in accordance with its terms.
In case of a termination, all outstanding Membership Fees and any other outstanding Charges will still need to be paid by you. These will be collected, and any non-payment dealt with, in the same way as any other Charge — as set out in section 7 (Charges, and how we collect them) above — including the £50 late payment fee and interest, and the further recovery steps we may take (such as issuing a statutory demand, seeking a County Court Judgment, which may affect your credit rating, and engaging Debt Collection services).
In case of a termination, your Membership Fees to tiney will be owed in full for every month or partial month in which you were registered with tiney. We will not issue refunds for Membership Fees on partial months, so if you were registered with tiney in the beginning of the month, you will owe the full Membership Fees for that month, even if part of the month you were registered with another agency or directly with Ofsted.

13. Liability and Indemnity

Please refer to section 6 of the General Terms of Use (Our Role and Liability to You), which sets out various limitations of liability, in addition to this section.
Tiney is not in any way responsible for the provision or receipt of childcare services by a Childminder. Any claims in relation thereto must be made directly against the Childminder or Parent concerned. Tiney will not be a party to any dispute between a Childminder and a Parent. Any complaints or claims must be made directly to/against the party concerned and tiney accepts no responsibility for those parties' compliance with their obligations.
Our total aggregate liability to you in connection with your use of our Services (whether arising in negligence, including tort, breach of contract or otherwise) will not exceed the fees paid to you in connection with your childcare services during the six (6) months prior to the event giving rise to the liability.
If tiney is subject to any third-party claim as a result of your breach of any of your obligations under the Terms, or as a result of your negligence, misrepresentation or other wrongful act, then you will indemnify us against that claim. Indemnifying us means you will indemnify us and hold us harmless against all costs, expenses, losses, damages or liabilities suffered or incurred by us as a result of or in connection with that third-party claim, including (without limitation) any legal and professional fees. You also agree to provide us with all reasonable assistance and information we may request from you in order to enable us to defend and settle the claim and mitigate our (and your) liability. If we receive any third party claim against which we are entitled to be indemnified, we will notify you and we will consult with you in managing and settling that claim.

14. Revisions

We may vary these terms of use from time to time. Where a variation is material, we will give you at least 30 (thirty) days' notice in writing (by email notification or through the tiney App, messaging service or any other contact method made available by us and selected by you) before it takes effect. If you do not accept a material variation, you may, within 30 (thirty) days of being notified of it by us (Review Period), terminate this contract on written notice to us. Your continued use of our Services after the Review Period will constitute your acceptance of the variation. Minor or non-material variations — for example, changes that do not materially reduce your rights or increase your obligations, or that we make to reflect changes to our Services, correct errors or improve clarity — take effect when we publish the updated terms; we may notify you of them by any of the methods above, and your continued use of our Services after the change constitutes your acceptance of it. Any variation required by applicable law will be effective immediately. In the event of any conflict between the current version of these Terms and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Document version: v2, published 19th August 2026

Previous versions:

v1 (published 12th July 2022)